Returns & Exchanges
BOOK FACE will gladly exchange items, excepting second-hand, Rare books and sale items, within 7 days of purchase and with the original receipt. Gift exchanges may be made within 14 days with a valid Gift Exchange Card. Exchanges will only be offered on items in saleable condition. A returned item may be exchanged for an alternate item or store credit.
BOOK FACE offers refunds only in the case of faulty items, for example, if a new book is mis-bound (missing pages, pages not in order, etc), and only with valid proof of purchase either in the form of a register receipt or Gift Exchange Card.
BOOK FACE will always comply with current consumer protection legislation including Competition and Consumer Act 2010 (Cth) and Fair Trading legislation in relevant states of Australia.